Customs customer service, answered by AI first
From personal customs ID and document collection to customs inquiries, Login Network runs your contact center for you and bills only for the cases handled.
24/7
AI answers at night and on weekends
Per case
Pay for cases handled, not headcount
Live
ID collection line 1800-5840 in operation
What we handle today
These services run today at a global express carrier's customer service center. AI collects the two things that most often hold up clearance, IDs and documents, so people don't have to.
Personal customs ID collection
We find shipments missing a valid Personal Customs Clearance Code, have AI call and message each recipient for it, verify the code and update the customs data.
Live · 1800-5840- ●Missing or mismatched cases flagged automatically
- ●AI calls plus KakaoTalk links to collect
- ●Codes verified and applied to customs data
Clearance document collection
We tell importers which documents customs needs, such as invoices and contracts, follow up until everything is in, and hand the set to the customs team.
- ●Required documents listed per shipment
- ●Reminders until documents arrive
- ●Documents organized and handed over
Customs inquiry handling
"Where is my shipment?" "How much duty will I pay?" — AI answers repeat questions on the service line right away from live customs data.
- ●AI answers 24/7
- ●Live clearance status lookup
- ●Agents take the cases that need judgment
How a case gets handled
Receive cases
Shipments that need an ID or documents arrive automatically from carrier and customs systems.
AI outreach
AI calls the recipient and sends a submission link by KakaoTalk or text message.
Collect responses
Call answers, link submissions and service-line inquiries are gathered per shipment.
Apply · report
Verified information goes into customs, and you get case counts and call summaries.
An agent steps in whenever the AI is unsure or the customer asks for a person.
Calls, KakaoTalk and text,
run by one AI
Inbound and outbound calls, KakaoTalk and text messages all attach to the same case record. Nothing gets scattered, so every customer gets the same answer.
AI service line
AI answers incoming calls first and passes them to an agent only when needed.
Automated outbound calls
Calls go out from a list within set hours, and unanswered calls are retried.
KakaoTalk · text messages
Submission links and notices are sent by KakaoTalk, falling back to text when it fails.
Recording · transcript · summary
Every call is transcribed and summarized, so you can see what was said on each case.
A line that is live today
This number is in operation for recipients in Korea. loginAICC answers in Korean.
Who it fits
Express carriers
Teams that run short of ID and document collection staff whenever list clearance volume rises
Forwarders · customs brokers
Teams whose clearance waits on documents from importers
Short-staffed service teams
Teams tied up by repeat questions, with no coverage at night or on weekends
Pay only for cases handled
Instead of the fixed cost of hiring and training agents, you are billed per ID collected and per document set collected. When volume drops, so does the cost.
- Personal customs ID collectionPer case
- Clearance document collectionPer case
- Customs inquiry handlingBy agreement
Rates depend on monthly volume and scope.
Keep clearance moving without adding service staff
Tell us your monthly volume and how you handle service today, and we will propose scope and rates.