CASE STUDIES

Proven in live operations

From global express carriers to customs broker offices, overseas forwarders and global manufacturers — real deployments running in the field today.

Client names are withheld out of respect for our contracts. Detailed references are available on request.

RECENT CONTRACTS
2025UPS customer service center outsourcing · AICC contact center build
2026FedEx Paperless System, Phase 1
HS classification AIExpress

Major Korean express carrier — automated HS classification

When list-clearance HS classification moved from 2-digit to 6-digit codes, the workload jumped. Deep-learning HS classification now sorts items more accurately than history or keyword matching, and results flow into the carrier’s system by Excel or API for immediate list clearance filing.

PaperlessExpress × customs broker

Global express carrier × designated customs office — paperless collaboration

Collaboration at the Incheon Airport cargo terminal, once run on paper document sets passed around in baskets, moved to contactless e-document processing. API links cut clearance lead time and printing costs, and enabled electronic submission to customs and remote work.

Filing automationExpress × customs firm

Korea’s No. 1 parcel company × partner customs firm — filing automation

Clears 100% of its global e-commerce volume. Early-morning filings timed to flight schedules were the heaviest burden; scheduled automatic sending removed the night shift and raised processing speed by more than 30%.

Forwarder platformOverseas forwarder

German forwarder — door-to-door platform

From sub-forwarders’ export bookings to X-ray scans, inland waybills, clearance on arrival in Korea and final delivery, every step is visible in real time on one platform. Repetitive emails and calls dropped, making true door-to-door service possible.

Express platformExpress

China-origin express specialist — 20,000 shipments a day

An express company handling around 20,000 B2C shipments from China a day. One system takes transport requests from Chinese forwarders, issues domestic parcel waybills and books delivery, tracking every waybill from warehouse entry to delivery.

PaperlessExpress × customs broker

Global express carrier × joint customs office — 8 years in operation

The first client of our e-document collaboration system. With e-documents linked from intake through clearance to express warehouse release, eight years of operation have proven the gains in efficiency, remote work and cost, including a digital service that lets customers print required clearance documents themselves.

RPAExpress × customs broker

Global express carrier × designated customs office — RPA follow-up

Follow-up management for duty-free goods conditional on re-export (a 20% penalty applies if the deadline is missed) is automated with RPA. Every morning an RPA server searches Korea Customs for shippers approaching their deadline and sends email, text and fax alerts 30 and 7 days ahead.

Post-audit · analyticsCustoms broker

SME-focused customs office — clearance risk management

Risk across eight compliance areas (customs value, classification, unit price changes, requirements, FTA and more) is analyzed automatically. The office prepares for Korea Customs post-clearance audits without complex spreadsheets, and tracks price and rate changes in real time to alert clients immediately.

Document AISemiconductor leader

Global semiconductor company × customs firm

A DocuAI OCR system built on the paperless platform. AI recognizes shipping documents and converts them into data, automating high-volume import and export document entry.

System integrationGlobal pharmaceutical company

Global pharmaceutical company × customs office

An import formal-clearance interface links the shipper’s system directly to the customs solution, removing re-entry from the clearance process.

System integrationMultinational technology company

Multinational technology company × customs firm

Import formal clearance over SFTP interfaces with global logistics providers, merging data from many logistics partners into a single clearance flow.

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